Terms and Conditions of Booking Vehicles with Europcar for Le Club Accorhotels Loyalty Members
1.The distribution channels available for Le Club Accorhotels members to reserve vehicles are:
- Europcar agencies in 160 countries
- Europcar websites
- the Europcar Call Center
- Accorhotels and associated Accor hotel brand websites
2. Earn Le Club Accorhotels points and enjoy other benefits
2.1. Earning Le Club Accorhotels points
Le Club Accorhotels members will receive 250 Le Club Accorhotels points for every vehicle rental at the eligible rates within the network of participating Europcar agencies in 160 countries.
In order to be credited with the Le Club Accorhotels points for a rental, the Le Club Accorhotels card number must be quoted at the time of booking the vehicle and the Le Club Accorhotels card must be presented when collecting the vehicle.
The Le Club Accorhotels card must be valid and the name on the Le Club Accorhotels card must match the name of the main driver on the rental contract.
The following rates are not considered eligible for earning Le Club Accorhotels points:
- rentals of chauffeur-driven vehicles
- Company rates
- Partner rates
- rates for Europcar employees or partner employees
- "Tour Operator" vouchers
- rentals provided by insurance companies
- free rentals
- van rentals
- promotional offers
- "Auto Liberté" rates in France
- rentals for periods of over twenty five (25) days
- replacement vehicles
Rentals of vehicles partially or totally paid for using Le Club Accorhotels rewards gift vouchers are also not eligible for Le Club Accorhotels points.
It is not possible to make more than one booking with the same date and/or place of rental with the same main driver.
2.2. Rate benefits
Le Club Accorhotels members can enjoy a ten percent (10%) discount on the eligible international rates defined above on a wide range of vehicles in 160 countries, and up to twenty percent (20%) discount depending on the country and rental duration.
Europcar international rates include collision damage waiver (CDW) (except non-buyback deductible), theft waiver (TW) (except non-buyback deductible), taxes and unlimited mileage (may be limited to 250 km [155.34 miles] per day in France).
3. Acceptance of Le Club Accorhotels rewards gift vouchers
Whenever the total of accumulated Le Club Accorhotels points on a Le Club Accorhotels points account reaches the defined points threshold (account statement as proof), members can convert their Le Club Accorhotels points into Le Club Accorhotels rewards vouchers.
Le Club Accorhotels rewards vouchers are accepted as partial or full payment of car rental at the network of participating Europcar agencies in the following countries:
- Germany
- Belgium
- Denmark
- Spain
- France (including Martinique, Guadeloupe and Réunion)
- Great Britain
- Greece
- Italy
- Luxembourg
- Portugal
- Switzerland
- Sweden
Le Club Accorhotels rewards vouchers are accepted toward payment of car rental at the public rates. Le Club Accorhotels rewards vouchers are not accepted against rates that are prepaid, negotiated, including rates negotiated by Accor, business and Tour Operator rates or against special rates for employees of Europcar, Accor or partners.
4. Complaints with partners
4.1. Earning Le Club Accorhotels points
If a member finds that their Le Club Accorhotels points have not been credited within a maximum of six weeks following car rental from a participating Europcar agency, they may make a complaint by completing the complaint form available on the accorhotels.com website, providing an explaination of their complaint and attaching any supporting evidence, within six months following return of the vehicle. For the member to be credited with the Le Club Accorhotels points, the invoice corresponding to the complaint must be in the name of the Le Club Accorhotels card holder.
4.2. Redeeming Le Club Accorhotels rewards vouchers
For any complaints regarding acceptance of Le Club Accorhotels rewards vouchers within the Europcar network in participating countries (see list of countries in section 3.), the member may use the corresponding complaints form in the Help and Contact section of the accorhotels.com website
Terms and conditions for booking vehicles with Europcar for Accor Favorite Guest Business members
1. The distribution channels available for Accor Favorite Guest Business members to reserve vehicles are:
- Europcar agencies in 160 countries
- Europcar websites
- The Europcar Call Center
- The Accorhotels website and associated Accor hotel brand websites
- The Le Club Accorhotels website
2. Earning Le Club Accorhotels points and other benefits
2.1. Earning Le Club Accorhotels points
Accor Favorite Guest Business members can earn 250 Le Club Accorhotels points on qualifying rentals at eligible rates throughout the Europcar network in over 160 countries. In order to receive these Le Club Accorhotels points, Accor Favorite Guest Business members must quote his Accor Favorite Guest Business membership number at booking time and present his valid Accor Favorite Guest Business card in name of the first named driver when collecting his vehicle.
In order to be credited with the Le Club Accorhotels points for a rental, the Accor Favorite Guest Business card number must be quoted at the time of booking the vehicle and the card must be presented when collecting the vehicle.
The Accor Favorite Guest Business card must be valid and the name on the Accor Favorite Guest Business card must match the name of the main driver on the rental contract.
The following rates are not considered eligible for earning Le Club Accorhotels points:
- Rentals of chauffeur-driven vehicles
- Company rates
- Partner rates
- Rates for Europcar employees or partner employees
- "Tour Operator" vouchers
- Rentals provided by insurance companies
- Free rentals
- Van rentals
- Promotional offers
- "Auto Liberté" rates in France
- Rentals for periods of over twenty-five (25) days
- Replacement vehicles.
Vehicle rentals paid for in full or in part using Le Club Accorhotels rewards gift vouchers are not eligible for Le Club Accorhotels points either.
It is not possible to make more than one booking with the same date and/or place of rental with the same main driver.
2.2. Rate benefits
Accor Favorite Guest Business members can enjoy a fifteen percent (15%) discount on the eligible international rates defined above on a wide range of vehicles in 160 countries.
Europcar international rates include collision damage waiver (CDW) (excluding non-waivable excess), theft waiver (TW) (excluding non-waivable excess), taxes and unlimited mileage (may be limited to 250 km [155.3 miles] per day in France).
3. Acceptance of Le Club Accorhotels rewards gift vouchers
Whenever the total number of accumulated Le Club Accorhotels points in a Le Club Accorhotels points account reaches a defined threshold (with the account statement as proof), members can convert their Le Club Accorhotels points into Le Club Accorhotels rewards vouchers.
Le Club Accorhotels rewards vouchers are accepted as partial or full payment for car rental at the network of participating Europcar agencies in the following countries:
- Belgium
- Denmark
- France (including Martinique, Guadeloupe and Reunion)
- Germany
- Greece
- Italy
- Luxembourg
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
Le Club Accorhotels rewards vouchers are accepted as payment for car rental at the public rates. Le Club Accorhotels rewards vouchers are not accepted against rates that are prepaid or negotiated (including rates negotiated by Accor), corporate and Tour Operator rates or special rates for employees of Europcar, Accor or partners.
4. Complaints with partners
4.1. Earning Le Club Accorhotels points
If members find that their Le Club Accorhotels points have not been credited within a maximum of six weeks following car rental from a participating Europcar agency, they may make a complaint by completing the complaint form available on the accorhotels.com website, providing an explaination of their complaint and attaching supporting evidence, within six months following return of the vehicle.
For members to be credited with Le Club Accorhotels points, the invoice corresponding to the complaint must be in the name of the Accor Favorite Guest Business program member.
4.2. Redeeming Le Club Accorhotels rewards vouchers
For any complaints regarding acceptance of Le Club Accorhotels rewards vouchers within the Europcar network in participating countries (see list of countries in section 3), members may use the corresponding complaints form in the Help and Contact section of the accorhotels.com website.