FAQs

How much does membership of the Le Club Accorhotels program cost?

It depends on the card you choose. The Le Club Accorhotels Loyalty card is free of charge, while the membership cards are available for a fee.

I have just joined the Le Club Accorhotels program. When will I receive my Le Club Accorhotels card?

You will receive your Le Club Accorhotels card within 2–3 weeks following your first stay in a participating hotel.

I have just joined the Le Club Accorhotels program and I stayed in a participating hotel before I registered. Will my account be credited for this stay?

No, your account will not be credited for this stay.

Can I lend my Le Club Accorhotels card to someone else?

Your Le Club Accorhotels loyalty card is registered to your name and is strictly personal. It cannot be sold, or lent, to anyone else.

How long is my Le Club Accorhotels Loyalty card valid for?

Your Le Club Accorhotels Loyalty card is valid for life. However, your Le Club Accorhotels points have a validity duration linked to how often you stay.

Close x

How many Le Club Accorhotels points will my stays in Accor hotels earn?

Members earn Le Club Accorhotels points on the following basis:
- Earn 2 Le Club Accorhotels points for each euro spent at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure and Adagio hotels (except Adagio Access).
Would you rather work in dollars? USD 10 spent (*) will earn you 14 Le Club Accorhotels points.
- Earn 1 Le Club Accorhotels point for each euro spent at ibis (except ibis budget) and ibis Styles hotels.
- Earn 2 Le Club Accorhotels points for every euro spent in Thalassa Sea and Spa institutes if you are staying in a Sofitel, Pullman, MGallery, Novotel or Mercure hotel.
- Earn 1 Le Club Accorhotels point for every euro spent in Thalassa Sea and Spa institutes if you are staying in an ibis (except ibis budget) or ibis Styles hotel..
In ibis hotels in France, only weekend stays (stays which include at least a Friday, Saturday or Sunday night) can accrue Le Club Accorhotels points.
Le Club Accorhotels Silver members earn 50% extra Le Club Accorhotels points, Gold members 75% extra, and Platinum members 100% — double Le Club Accorhotels points.
(*) For other currencies, the number of Le Club Accorhotels points earned is calculated according to the exchange rate in relation to the euro.

Which websites can I use to make reservations and earn Le Club Accorhotels points?

All stays booked on one of the following sites are eligible to earn points:
www.accorhotels.com; www.sofitel.com; www.pullmanhotels.com; www.mgallery.com; www.grandmercure.com, www.novotel.com; www.suitenovotel.com; www.mercure.com; www.ibishotel.com; www.adagio-city.com; www.ibisstyles.com; www.thalassa.com;
Any stay for which the reservation is made directly at the hotel or via the Accor hotels reservation center: http://www.accorhotels.com/en/contact/contact.shtml

How can I check my Le Club Accorhotels points balance?

To look up your latest transactions, all you have to do is login to the accorhotels.com site and click on "My Le Club Accorhotels activity" on the right-hand side of the screen. This tab lists all of your reservations and other operations made with your Le Club Accorhotels card (Le Club Accorhotels rewards e-voucher orders and partner vouchers, Le Club Accorhotels points conversion into airline miles...).

How many rooms can be credited to one card for a stay?

Up to 2 rooms may be credited to one card on the condition that the member stays in one of those rooms, that the second room be occupied by at least one of the member's children, and that the member pays all charges related to both rooms upon checkout.

If I stay in an Accor hotel, can I earn airline miles with my Le Club Accorhotels card?

When you stay in an Accor hotel, you will only earn Le Club Accorhotels points. However, you then have the option of converting your Le Club Accorhotels points into airline miles.

How long does it take for my Le Club Accorhotels points to be credited to my account after staying in a hotel?

Your Le Club Accorhotels points will be credited to your Le Club Accorhotels account within 10 days of staying in an Accor hotel and 6 weeks for partner offers. If your Le Club Accorhotels points have not been credited after this time, please send us the details using the Le Club Accorhotels complaints form in the Help and Contact section.

Close x

How do I use my Le Club Accorhotels points?

Starting with 2,000 points, get a 40€ / 60 US$ discount for:
- Booking your stays on-line: login to your account and choose your stay. Your available points balance is shown automatically.
- Converting your Le Club Accorhotels rewards vouchers to take advantage of discounts directly at our hotels (or passing the benefit on to another person). Valid in euros or US dollars, these vouchers are accepted without restriction at all hotels participating in the program.
- Convert your Le Club Accorhotels points into airline miles from a long list of airline loyalty programs, or convert them into Shell ClubSmart points.

How many types of Le Club Accorhotels rewards voucher are there?

There are two types of Le Club Accorhotels rewards voucher: hotel vouchers (in electronic format) and partner vouchers (in paper format).

Are my Le Club Accorhotels rewards hotel vouchers and my Le Club Accorhotels rewards partner vouchers interchangeable?

Please note that hotel vouchers are not valid with our partners. Likewise, partner vouchers are not a valid payment method for stays in participating Accor hotels.

Can I give Le Club Accorhotels rewards vouchers as gifts?

Yes, your vouchers are transferable and are not registered to your name. You can give your hotel vouchers or your partner vouchers to people who are not program members.

I have an airline loyalty card; can I transfer my Le Club Accorhotels points to this account?

Of course! You have the option of transferring your Le Club Accorhotels points to your "Frequent Flyer" account with a selection of airline companies. To do this, simply click on the Convert my points into airline miles section in your profile, then convert your Le Club Accorhotels points into airline miles.

How do I set up my account to convert my points into airline miles automatically?

To transfer your Le Club Accorhotels points to an airline loyalty program automatically, click on the Activate/Deactivate automatic conversion of my points into airline miles link in your profile. Select option 2, complete the information about your FFP card, and then validate.

My wife and I both have Le Club Accorhotels cards; can we merge our accounts?

It is not possible to combine two accounts if they have been registered in two different names.

Close x

Using Le Club Accorhotels points when making my reservation

You may use your Le Club Accorhotels points online to pay for all or part of your stay.
The total amount for your stay, including taxes, must be greater than or equal to the number of points converted (2,000 points = 40 €).
However, reservations for non-cancellable and non-modifiable rates must be paid in part by credit card.
You may use your Le Club Accorhotels points to make reservations on these sites: accorhotels.com, sofitel.com, pullmanhotels.com, mgallery.com, novotel.com, suitenovotel.com, mercure.com, ibishotel.com, ibisstyles.com, and adagio.com, as well as via the Accor telephone reservation center.

How many points do I need on my account to benefit from this advantage?

- You need at least 2,000 points when you make the reservation.
- Le Club Accorhotels points are used in multiples of 2,000 points (for example: if you have 4,540 points in your account, you may use 4,000 points).
- You may use up to 1,000,000 points per reservation.

What should I do if I don't have enough points to book my stay?

You must use another payment method to cover the price difference, either online or at the hotel, according to the terms of the booked rate.

Will I earn Le Club Accorhotels points when I use my points to make a reservation?

The portion of your invoice that is paid using Le Club Accorhotels points is not eligible for earning points. The remainder of invoiced services are eligible, according to the rules defined in the program's general terms and conditions.

If I cancel my stay, do I lose my points?

Your points will be credited back to your valid Le Club Accorhotels account in the following cases:
- Cancellation of a reservation for technical reasons, payment failure or rejection.
- Cancellation of a reservation before the date of the stay, for cancellable and modifiable rates.
- Modification of the reservation involving fewer Le Club Accorhotels points than used for the initial reservation, for cancellable and modifiable rates.
- No-show at the hotel for cancellable and modifiable rates (the amount for the first night will be invoiced).
Your points will not be credited back to your account for non-modifiable and non-reimbursable reservations, even in case of cancellation.

Close x

What are the terms of use for Le Club Accorhotels rewards hotel vouchers?

Use your Le Club Accorhotels rewards hotel vouchers to pay for all or part of your stay in one of our 2500 Accor hotels worldwide participating in the Le Club Accorhotels program. Once you have 2000 Le Club Accorhotels points, you can order Le Club Accorhotels rewards vouchers worth EUR 40 or USD 60, which are valid all week at participating Accor hotels*.
Your Le Club Accorhotels rewards hotel voucher is valid if printed on white paper, unused on both sides, with no modification to the print size, in black and white or in color, in portrait format, with a laser or ink jet printer.
(*) At ibis France, Le Club Accorhotels rewards hotel vouchers are only valid on weekends (Friday, Saturday or Sunday nights).

I haven't been able to print my Le Club Accorhotels rewards hotel voucher

You can print your voucher up until the end validity date, i.e. six months from the order date, on any computer connected to the Internet and a standard printer.

I have lost my Le Club Accorhotels rewards hotel voucher(s)

You can print your documents as many times as you like by signing in to your profile and clicking on the View my hotel vouchers link.

Can I ask for my Le Club Accorhotels rewards hotel voucher to be prepared at the hotel reception?

No, our teams are not able to sign in to member accounts. They therefore cannot print your Le Club Accorhotels rewards hotel voucher or find out the number of any vouchers ordered online for any given member.

Can I pay for my stay in advance online using my Le Club Accorhotels rewards hotel vouchers?

Le Club Accorhotels rewards hotel vouchers can only be used for payments made at the hotel. Vouchers cannot be used for either part or full advanced payment for a stay, nor to guarantee a reservation.
In the case of a prepaid rate that cannot be modified or canceled, for example, only payments made locally can be paid using Le Club Accorhotels rewards hotel vouchers.

How do I redeem my Le Club Accorhotels rewards partner vouchers?

Le Club Accorhotels rewards partner voucher: 2000 Le Club Accorhotels points = EUR 40 or USD 60, valid all week with our partners.

What are the terms of use for Le Club Accorhotels rewards partner vouchers?

Le Club Accorhotels partner vouchers are valid every day until the end validity date on the front (12 months) to pay in part or in total for services or purchases made with certain partners participating in the Le Club Accorhotels program.

Close x

How do I contact the Institut Pasteur?

Any questions regarding donations to the Institut Pasteur should be submitted directly by email to: dons@pasteur.fr.
By mail to the following address:
Institut Pasteur
Dons, Partenariats, Evénements
25 rue du Dr Roux
75724 PARIS Cedex 15
Or by telephone at:
Donations department: +33 (0)1 40 61 33 33
Tax receipts department: +33 (0)1 44 38 95 95

Can I receive a tax deduction?

Yes, but only if your fiscal domicile is in France. Your tax receipt will be sent by the Institut Pasteur.
For example, if you donate EUR 80 (4000 Le Club Accorhotels points) to the Institut Pasteur, EUR 53 will be deducted from your income tax. In reality, your donation will only cost you EUR 27.
If you are liable for ISF (French Wealth Tax), you can benefit from a deduction of 75% of the amount of your donation. Please note, income tax and ISF reductions are not cumulative.

How do I receive my tax receipt?

The Institut Pasteur will send you your tax receipt. A tax receipt will be sent for each donation you make within three weeks of making the donation. For example, if a member makes five donations during the course of the year, they will receive five tax receipts.

Close x

What are the different Le Club Accorhotels statuses, and how do I access them?

When you join the Le Club Accorhotels program you can access different statuses. Your status is determined by your account activity over a 12-month (365-day) period.
Your status changes when you fulfill the conditions described below. You retain this status for a 12-month (365-day) period. If, at the end of these 12 months, you again fulfill the status conditions, it will be renewed for another 12 months (365 days). If you no longer fulfill the conditions during the following 12 months, you will be awarded the status corresponding to your activity. The card corresponding to your new status is sent to you immediately.
The Program rewards allocation rules are linked to your status on the date of stay (check-in date). Program benefits are only granted to you if the corresponding stay is eligible, i.e. it entitles you to earn Le Club Accorhotels points.
Each status opens up a whole new world of rewards:
Classic status: you become a Le Club Accorhotels Classic member as of your first stay in an Accor hotel.
Gold status: from 30 overnight stays per year in an Accor hotel or 10,000 Le Club Accorhotels points.
Silver status: from 10 overnight stays per year in an Accor hotel or 2500 Le Club Accorhotels points.
Platinum status: from 60 overnight stays per year in an Accor hotel or 25,000 Le Club Accorhotels points.

What are the benefits of Silver status?

To achieve Silver status, you must stay for at least 10 nights over the course of a year or accumulate at least 2500 Le Club Accorhotels points. You can then enjoy all the benefits of being a Silver member: complementary welcome gift and drink in Sofitel hotels and 50% extra Le Club Accorhotels points!

What are the benefits of Gold status?

To achieve Gold status, you must stay for at least 30 nights over the course of a year or accumulate at least 10,000 Le Club Accorhotels points. You can then enjoy all the benefits of being a Gold member: complementary welcome gift and drink, late check-out, upgrades, guaranteed room availability (when booking at least five days prior to arrival) in Sofitel, Pullman and MGallery hotels, as well as 75% extra Le Club Accorhotels points!

What are the benefits of Platinum status?

To achieve Platinum status, you must stay for at least 60 nights over the course of a year or accumulate at least 25,000 Le Club Accorhotels points. You can then enjoy all the benefits of being a Platinum member: complementary welcome gift and drink, late check-out, upgrades, guaranteed room availability (when booking at least three days prior to arrival) in Sofitel, Pullman and MGallery hotels, as well as double Le Club Accorhotels points! You also benefit from late check-out (subject to availability) and a welcome gift for stays of 10 nights or longer at Adagio hotels (except Adagio Access).

How do I guarantee my room reservation?

Your Le Club Accorhotels card does not constitute a reservation guarantee. To safeguard your reservation you are requested to provide a credit card number, whatever time you check in. For your security and to protect your personal data, your card number is not held from one reservation to another. If the reservation is not canceled, the amount for the first night will be debited from your card.

Close x

What is the Accor Favorite Guest Business card?

This is a paid membership card, valid for one year from the date of issue, offering discounts and special benefits as well as Le Club Accorhotels points on all stays at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (except Adagio Access), ibis (except ibis budget), ibis Styles and also at Thalassa Sea and Spa hotels worldwide, as well as with Europcar, Lenôtre and Club Med.
The Accor Favorite Guest Business card consists of two inseparable parts, registered to your name and attached together with an eyelet.

How much does the Accor Favorite Guest Business card cost?

The Accor Favorite Guest Business card costs from EUR 170 (including sales tax at 19.6%) excluding special offers.

How long is my Accor Favorite Guest Business card valid for?

It is valid for one year from the date of issue.
Accor Favorite Guest Business card statuses
When you join the Accor Favorite Guest Business program you can access different statuses. Your status is determined by your account activity over a 12-month (365-day) period.
When the card expires or when renewing registration in the Accor Favorite Guest Business program, the Member or Card Holder is awarded the status corresponding to their activity, calculated on the 365 preceding days (rate below).
The card corresponding to your new status is sent to you immediately. The Program rewards allocation rules are linked to your status on the date of stay (check-in date). Program benefits are only granted to you if the corresponding stay is eligible, i.e. it entitles you to earn Le Club Accorhotels points.
Each status opens up a whole new world of rewards:
- Classic status: you become a Le Club Accorhotels Classic member when you join the program.
- Silver status: from 10 overnight stays per year in an Accor hotel or 2500 Le Club Accorhotels points.
- Gold status: from 30 overnight stays per year in an Accor hotel or 10,000 Le Club Accorhotels points.
- Platinum status: from 60 overnight stays per year in an Accor hotel or 25,000 Le Club Accorhotels points.

What are the benefits of Silver status?

To achieve Silver status, you must stay for at least 10 nights over the course of a year or accumulate at least 2500 Le Club Accorhotels points. You then earn 50% extra Le Club Accorhotels points!

What are the benefits of Gold status?

To achieve Gold status, you must stay for at least 30 nights over the course of a year or accumulate at least 10,000 Le Club Accorhotels points. You then earn 75% extra Le Club Accorhotels points!

What are the benefits of Platinum status?

To achieve Platinum status, you must stay for at least 60 nights over the course of a year or accumulate at least 25,000 Le Club Accorhotels points. You then earn double Le Club Accorhotels points!

How can I make the most of the rewards and discounts that my Accor Favorite Guest Business card offers?

In order to enjoy the discounts and rewards on offer, Accor Favorite Guest Business Members must present both parts of their card (attached together with an eyelet) when arriving at the hotel reception. If for any reason the two parts of the card have become separated, the membership card will be deemed void. In this case, the Member should order a replacement card via the Customer Service department.

What discounts does the Accor Favorite Guest Business card offer me?

You can enjoy discounts as well as the best available rates at the time of booking at over 2500 hotels worldwide.
- SOFITEL: 15% off the room price every day (**).
- PULLMAN, MGALLERY, NOVOTEL and MERCURE: 15% off the room price every day (**).
- SUITE NOVOTEL: 10% off the room price every day (*).
- ibis (EXCEPT ibis budget): 10% off the room price (*), breakfast and dinner every day.
- ibis Styles : 10% off the room price (*), breakfast and dinner every day.
- ADAGIO (EXCEPT ADAGIO ACCESS): 5% off the public rate for stays of at least four consecutive nights (*).
- Thalassa Sea and Spa: 10% on accommodation only, when booked as part of a stay with treatment. For all other stays brand discounts apply.
Le Club Accorhotels also offers promotional rates on certain dates at accorhotels.com, through the Accor reservation offices or from the hotel direct. With your Accor Favorite Guest Business card, you can enjoy a 5% discount on these already exceptional rates, as well as on Suite Novotel 4-night and 7-night packages.
You also enjoy a permanent 15% discount on Europcar car rentals.
(*) On the full rate. (**) On the best unrestricted rate.

How can I benefit from the availability guarantee?

Your Accor Favorite Guest Business card guarantees you room availability in the establishment of your choice, or one nearby, on the condition that you reserve at least three days prior to your arrival. During busy periods, when the numbers of rooms allocated to Accor Favorite Guest Business members has been reached, your room will be reserved at the best rate of the day, and so you will not be able to combine your discount with this benefit.
Certain hotels are excluded from these conditions, either all year round or on certain dates.

How do I guarantee my room reservation?

Your Accor Favorite Guest Business card does not constitute a reservation guarantee. To safeguard your reservation you are requested to provide a credit card number, whatever time you check in. For your security and to protect your personal data, your card number is not held from one reservation to another. If the reservation is not canceled, the amount for the first night will be debited from your card.

Why am I asked for my credit card when I arrive at the hotel?

A card number is taken on your arrival simply as a guarantee of payment.

How many Le Club Accorhotels points can I earn with the Accor Favorite Guest Business card?

Accor Favorite Guest Business members earn Le Club Accorhotels points on the following basis:
- Earn 2 Le Club Accorhotels points for each euro spent at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure and Adagio hotels (except Adagio Access).
- Earn 1 Le Club Accorhotels point for each euro spent at ibis (except ibis budget) and ibis Styles hotels.
- Earn 2 Le Club Accorhotels points for every euro spent in Thalassa Sea and Spa institutes if you are staying in a Sofitel, Pullman, MGallery, Novotel or Mercure hotel.
- Earn 1 Le Club Accorhotels point for every euro spent in Thalassa Sea and Spa institutes if you are staying in an ibis (except ibis budget) or ibis Styles hotel.
Accor Favorite Guest Business Silver members earn 50% extra Le Club Accorhotels points, Gold members 75% extra, and Platinum members 100% extra — double Le Club Accorhotels points.

When can I redeem my Le Club Accorhotels points?

Once you have 2000 Le Club Accorhotels points, you can order Le Club Accorhotels rewards vouchers.
Le Club Accorhotels rewards hotel voucher: 2000 Le Club Accorhotels points = EUR 40 or USD 60, valid all week at participating Accor hotels*.
Le Club Accorhotels rewards partner voucher: 2000 Le Club Accorhotels points = EUR 40 or USD 60, valid all week with our partners.
Once you have 4000 Le Club Accorhotels points, you can convert them to airline miles.
(*) At ibis France, Le Club Accorhotels rewards hotel vouchers are only valid on weekends (Friday, Saturday or Sunday nights).

What should I do if my Accor Favorite Guest Business card is lost, stolen or damaged?

If your Accor Favorite Guest Business card is lost, stolen or the two parts of the card become separated, the Member or Card Holder must notify us online by accessing their profile and using the Request a duplicate card section.

Close x

What is la carte ibis?

La carte ibis is a paid membership card that is valid for one year and offers discounts, Le Club Accorhotels points and special benefits at all participating ibis hotels worldwide (except ibis Styles and ibis budget). It also offers Le Club Accorhotels points on all stays at Sofitel, Pullman, MGallery, Novotel, Mercure, Suite Novotel, ibis Styles , Adagio (except Adagio Access) and also Thalassa Sea and Spa hotels worldwide, as well as with Europcar, Lenôtre and Club Med.

How much does la carte ibis cost?

La carte ibis costs from EUR 160, not including temporary promotions or particular local conditions.

How long is la carte ibis valid for?

It is valid for one year from the date of issue.

What discounts does it offer me?

You can enjoy discounts in all participating ibis hotels worldwide (except ibis Styles and ibis budget).
- ibis (except ibis Styles and ibis budget): 10% off the room price (off the full rate or the rate displayed at the hotel), breakfast and dinner, every day.
You will also benefit from a permanent 15% discount on the cost of car rental with Europcar in France, and a 12% discount in other countries.

How can I benefit from the availability guarantee?

La carte ibis guarantees room availability in an ibis hotel of your choice (except ibis Styles and ibis budget), or in a nearby hotel of an equivalent category, provided you book before noon at least two days prior to your arrival. This guarantee only applies to stays charged at public or full rates, on which the la carte ibis member receives a 10% discount. You can therefore enjoy a discount as well as the guarantee.
Certain hotels are excluded from these conditions, either all year round or on certain dates.

How do I guarantee my room reservation?

Your la carte ibis only allows you to guarantee a reservation in an ibis hotel (except ibis Styles and ibis budget). To safeguard your reservation at another Accor brand you are requested to provide a credit card number, whatever time you check in. For your security and to protect your personal data, your card number is not held from one reservation to another. If the reservation is not canceled, the amount for the first night will be debited from your card.

Why am I asked for my credit card when I arrive at the hotel?

A card number is taken on your arrival simply as a guarantee of payment.

How many Le Club Accorhotels points can I earn with la carte ibis?

EUR 1 spent = 3.5 Le Club Accorhotels points in ibis hotels (except ibis Styles and ibis budget).
EUR 1 spent = 2 Le Club Accorhotels points in Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (except Adagio Access) and Thalassa Sea and Spa hotels.
EUR 1 spent = 1 point in ibis Styles hotels.

When can I redeem my Le Club Accorhotels points?

Once you have 2000 Le Club Accorhotels points, you can order Le Club Accorhotels rewards vouchers.
Le Club Accorhotels rewards hotel voucher: 2000 Le Club Accorhotels points = EUR 40 or USD 60, valid all week at participating Accor hotels*.
Le Club Accorhotels rewards partner voucher: 2000 Le Club Accorhotels points = EUR 40 or USD 60, valid all week with our partners.
Once you have 4000 Le Club Accorhotels points, you can convert them to airline miles. (*) At ibis France, Le Club Accorhotels rewards hotel vouchers are only valid on weekends (Friday, Saturday or Sunday nights).

Close x

What is the Accor Advantage Plus card?

The Accor Advantage Plus card is a paid membership card offering discounts in hotels and hotel restaurants in all Accor hotels participating in the Le Club Accorhotels program in Asia Pacific. You can also earn Le Club Accorhotels points for all stays in any of the 2500 participating Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (except Adagio Access), ibis (except ibis budget), ibis Styles hotels and Thalassa Sea and Spa hotels worldwide. For more information, to join the program or to view the sales conditions, visit:
www.accoradvantageplus.com

Close x

How do I activate my online account?

You should have received a welcome email. Click on the link to activate your account and follow the instructions.
If you have lost the email, click on the following link: 'Click here to receive your welcome email again and activate your account' (accessible at the bottom of the program presentation pages). Enter your name and email address and you will receive it again.

Forgot your member number or password?

To be reminded of your member number or password, click on the Forgot member number or password link. Use the form to submit the email address you provided when you joined; you will then receive an email with your member number and new password at this address in a few minutes.

How do I access my account?

It couldn't be simpler! Just sign in to your profile to see your Le Club Accorhotels points balance.

How do I convert my Le Club Accorhotels points online?

To convert your Le Club Accorhotels points, simply sign in to your profile. You can then convert your points into Le Club Accorhotels rewards vouchers, which are valid in participating hotels and with our partners, or convert them into airline miles.

How do I transfer my Le Club Accorhotels points to my "Frequent Flyer" account?

To transfer your Le Club Accorhotels points, sign in to your profile and click on the Convert my points into airline miles link. Select your airline company, confirm your transfer request and remember that it will take around six weeks for your airline miles to be credited to your ''Frequent Flyer" account.

I recently stayed at a hotel and my Le Club Accorhotels points have not been credited to my account. How do I ensure my Le Club Accorhotels points are credited?

Are you missing Le Club Accorhotels points? Do you have any questions about your Le Club Accorhotels rewards vouchers?
We have created forms by subject relating to the most frequently asked questions (missing Le Club Accorhotels points or airline miles, replacement Le Club Accorhotels cards, questions regarding vouchers etc.) to make it easier for you to contact us. Simply sign in to your profile and click on the Contact the customer service team link.

Close x

Can I use my Le Club Accorhotels card and my airline "Frequent Flyer" card on the same trip?

No, you may only use your Le Club Accorhotels card and accumulate points on your Le Club Accorhotels account. You may convert your Le Club Accorhotels points into airline miles
(on-demand or automatically) .

Close x